• Subsidiaries managing campaigns
• Digital and eCommerce teams
• Users managing influencer or partner codes

Redemption limits control how often a coupon can be used. They protect the campaign budget and prevent abuse.

Three types of limits can be combined:

• Per code: maximum number of times a single code can be redeemed
• Per customer: maximum number of times one customer can redeem the coupon
• Per time frame: maximum number of redemptions within a defined number of days

Examples:

• Influencer code limited to 200 uses → limit per code
• Welcome offer usable once → limit per customer = 1
• Offer usable once a month → limit per time frame

• Limits that are too strict will block legitimate customers. Once a limit is reached, the coupon is rejected
• With Multiple Codes, the limit per code applies to each generated code individually
• Limits apply to redemptions, meaning placed orders, not to coupons added to the cart
• Changing a limit during a live campaign affects customers immediately

1. Open the Coupon

Go to: Merchant Tools → Online Marketing → Coupons

• Open the coupon to configure

2. Define the Limit per Code

• Enter the maximum number of redemptions per code
• Leave empty for unlimited use

3. Define the Limit per Customer

• Enter the maximum number of redemptions per customer
• Use 1 for one-time offers

4. Define the Limit per Time Frame

• Enter the number of redemptions allowed
• Enter the number of days of the time frame

5. Save

Click Save.

6. Test

• Place a test order with the coupon
• Try to reuse the coupon and verify it is rejected once the limit is reached

Procedure Notes

• Define limits according to the campaign budget and objective
• When a customer reports a rejected code, check the redemption limits first