Why is my coupon not working?

Always verify coupon, promotion, and campaign are correctly connected.

  • 21 May 2026
  • Knowledge

Title
Why is my coupon not working?
Validation Status
Validated
URL Name
why-is-my-coupon-not-working
Summary
Always verify coupon, promotion, and campaign are correctly connected.
Article Currency
EUR - Euro

Question

Why is my coupon not working?

Answer

Several factors can prevent a coupon from working:

  • The coupon is not enabled
  • The coupon code is entered with incorrect capitalization (case sensitive)
  • The coupon is not assigned to a campaign
  • The campaign is not active (wrong dates or disabled)
  • The promotion is not linked in the Experiences section

👉 Always verify coupon, promotion, and campaign are correctly connected.

Article Created Date
28/04/2026 14:02
Created By
Karim Bangoura, 21/05/2026 14:53
Last Modified By
Karim Bangoura, 21/05/2026 14:53
Last Published Date
21/05/2026 14:53