• Subsidiaries managing campaigns
• Digital and eCommerce teams

A Shipping Promotion applies a benefit to the shipping cost rather than to products or to the order.

Examples:

• Free shipping on all orders during a campaign
• Free shipping from a minimum cart amount
• Reduced shipping cost on a specific shipping method

• The promotion class must be Shipping Promotion. An Order or Product promotion cannot discount shipping
• Only the selected shipping methods receive the benefit
• The minimum amount is calculated after Product and Order promotions have been applied
• Check exclusivity: a Global exclusive promotion elsewhere will block free shipping
• The promotion does nothing until it is assigned to an active campaign

1. Create the Coupon (optional)

Go to: Merchant Tools → Online Marketing → Coupons

• Create a coupon only if free shipping must be unlocked with a code
• Otherwise, follow the automatic promotion approach (campaign with no coupon)

2. Create the Promotion

Go to: Merchant Tools → Online Marketing → Promotions

• Click New
• Enter ID and Name
• Set Enabled to YES
• Set Exclusivity according to your compatibility rules

3. Configure the Promotion Rule

• Select Shipping Promotion
• Select the condition:
  • Based on the cart amount when a minimum amount is required
  • Based on the number of qualifying products when a quantity is required
• Define the threshold (e.g. 50 or more). The value must be 1 or more

4. Select Shipping Methods

• Select the shipping method(s) that benefit from the promotion

5. Define the Discount

• Select Free for free shipping
• Or select a percentage, amount off or fixed price

6. Configure Qualifying Products

• Select all products, or restrict with Categories or ID
• Use ADD Include (OR) for flexible eligibility

Click Save.

7. Assign to a Campaign

Go to: Merchant Tools → Online Marketing → Campaigns

• Create or open the campaign
• Set Start Date and End Date
• Assign the coupon if used
• In Experiences, add the promotion

Click Apply.

8. Test

• Test a cart below the threshold: shipping is charged
• Test a cart at or above the threshold: shipping is free or discounted
• Test each shipping method