Why is my campaign not triggering?

Campaigns require all elements to be correctly configured to trigger.

  • 21 May 2026
  • Knowledge

Title
Why is my campaign not triggering?
Validation Status
Validated
URL Name
why-is-my-campaign-not-triggering
Summary
Campaigns require all elements to be correctly configured to trigger.
Article Currency
EUR - Euro

Question

Why is my campaign not triggering?

Answer

Common causes include:

  • Campaign is not enabled
  • Incorrect start or end date
  • Coupon or promotion not assigned
  • Promotion not added in the Experiences section
  • Customer group targeting is incorrect

👉 Campaigns require all elements to be correctly configured to trigger.

Article Created Date
28/04/2026 14:05
Created By
Karim Bangoura, 21/05/2026 14:52
Last Modified By
Karim Bangoura, 21/05/2026 14:52
Last Published Date
21/05/2026 14:52