Why is my gift (bonus product) not added to the cart?

Usually because the bonus product is not available, the conditions are not met, or the gift must be selected by the customer.

Check the following:

• The bonus product is online, searchable and in stock
• The bonus product SKU is correct in the promotion
• The cart meets the qualifying conditions (check ADD vs ADD Include)
• The promotion is assigned in the campaign Experiences section and the campaign is active
• With Choice of Bonus Products (List), the gift is not added automatically: the customer must select it
• Another promotion with Exclusivity set to Class or Global is not blocking the gift

👉 Test with a real cart after each change.