What are the most common mistakes when configuring Product Recommendations?

Learn about the most common configuration mistakes when managing Product Recommendations in Salesforce Commerce Cloud, including SKU selection errors, recommendation types, storefront visibility issues, and source product management.

  • 22 May 2026
  • Knowledge

Title
What are the most common mistakes when configuring Product Recommendations?
Validation Status
Validated
URL Name
common-mistakes-product-recommendations
Summary
Learn about the most common configuration mistakes when managing Product Recommendations in Salesforce Commerce Cloud, including SKU selection errors, recommendation types, storefront visibility issues, and source product management.
Article Currency
EUR - Euro

Question

What are the most common mistakes when configuring Product Recommendations?

Answer

The most common mistakes are:

  • Using a Gen Code instead of a SKU reference
  • Forgetting to change the source SKU when creating recommendations for another product
  • Selecting “Up-Sell” or “Other” instead of “Cross-Sell”
  • Recommending discontinued or out-of-stock SKUs
  • Forgetting to test recommendations directly in the storefront
  • Creating duplicate recommendations for the same product
  • Adding recommendations in the wrong display order

Because recommendations are SKU based, any stock or lifecycle change can directly impact storefront visibility.

Article Created Date
22/05/2026 13:36
Created By
Karim Bangoura, 22/05/2026 13:36
Last Modified By
Karim Bangoura, 22/05/2026 13:39
Last Published Date
22/05/2026 13:39