• Subsidiaries managing campaigns
• Digital and eCommerce teams
• Users running several promotions at the same time

Several promotions can be active at the same time, within the same campaign or across different campaigns. When a cart qualifies for more than one promotion, the compatibility settings decide whether the benefits stack or whether only one applies.

Exclusivity

• No: the promotion can combine with other promotions
• Class: the promotion cannot combine with other promotions of the same class (Product, Order or Shipping)
• Global: the promotion cannot combine with any other promotion

Rank

When promotions compete and only one can apply, Rank defines which one takes priority. The lower the value, the higher the priority.

Combinable Promotions and Mutually Exclusive Promotions

• Combinable Promotions: explicitly lists the promotions this promotion can be combined with
• Mutually Exclusive Promotions: explicitly lists the promotions this promotion must never be combined with

Order of Application

Promotion classes are applied in this order:

Product promotions → Order promotions → Shipping promotions

👉 An Order promotion is therefore calculated on the cart amount after Product promotions have been applied.

• Exclusivity set to No on every promotion may lead to unintended discount accumulation
• Exclusivity set to Global will block every other promotion, including promotions from other campaigns
• Two promotions designed to work together (e.g. discount + Gift With Purchase) must not be exclusive with each other
• Rank only matters when promotions compete. Leaving it empty on competing promotions makes the outcome harder to predict
• Always check the other active campaigns on the site before launch

1. Open the Promotion

Go to: Merchant Tools → Online Marketing → Promotions

• Open the promotion to configure

2. Set Exclusivity

• Select No if the promotion can stack with others
• Select Class to prevent stacking with promotions of the same class
• Select Global only if no other promotion must apply at the same time

3. Set Rank (if needed)

• Enter a Rank value when this promotion competes with other exclusive promotions
• Use the lowest value for the promotion that must win

4. Define Combinable or Mutually Exclusive Promotions (if needed)

• Add the promotions that can be combined in Combinable Promotions
• Add the promotions that must never combine in Mutually Exclusive Promotions

Click Save.

5. Review All Active Promotions

• List the campaigns active on the same dates for the site
• Check that their exclusivity settings are consistent with this promotion

6. Test in Cart

• Build a cart that qualifies for several promotions
• Verify which benefits are applied
• Verify that no unintended benefit is added

Procedure Notes

• Default recommendation: Exclusivity = No, then restrict only where needed
• Use Class to avoid two product discounts stacking on the same products
• Use Global sparingly