Why is only one benefit applied instead of both?

Mostly due to configuration you set up

  • 21 May 2026
  • Knowledge

Title
Why is only one benefit applied instead of both?
Validation Status
Validated
URL Name
why-is-only-one-benefit-applied-instead-of-both
Summary
Mostly due to configuration you set up
Article Currency
EUR - Euro

Question

Why is only one benefit applied instead of both?

Answer

This usually happens because:

  • Promotions are set as exclusive
  • Promotions are not configured to be combinable
  • Only one promotion is correctly assigned to the campaign
  • Qualifiers differ between the two promotions

👉 To fix:

  • Set Exclusivity = NO
  • Align qualifying conditions
  • Ensure both promotions are assigned

Article Created Date
01/05/2026 09:28
Created By
Karim Bangoura, 21/05/2026 14:55
Last Modified By
Karim Bangoura, 21/05/2026 14:55
Last Published Date
21/05/2026 14:55