• Salesforce Commerce Cloud users
• E-commerce administrators
• Users responsible for creating and managing promotions in Business Manager
• Users who already understand how to create a promotion and associate it with a campaign

This procedure explains how to configure a promotion where the customer must purchase one product from each of two separate product groups to receive a discount.

The scenario covered is:

(A OR B) + (C OR D) → 20% OFF

In the example used in this procedure:

• A: RHA® Hydra Mask
• B: Active Microscrub
• C: RHA® Serum
• D: (3D) Lip

The customer must therefore purchase:

RHA® Hydra Mask OR Active Microscrub

AND

RHA® Serum OR (3D) Lip

to receive 20% OFF the products completing the combination.

The key principle is that the promotion is built around two separate mandatory product groups.

Products within the same group are alternatives and therefore follow an OR relationship.

The two separate Discounted Products requirements must both be satisfied and therefore create the AND relationship between the groups.

The promotion requires a complete pair

The customer must select one eligible product from each group.

The following combinations satisfy the promotion:

• A + C
• A + D
• B + C
• B + D

The following combinations do not satisfy the promotion:

• A + B
• C + D
• A only
• C only

Products from the same group cannot replace the missing product from the other group.

For example, A + B contains two eligible products, but both belong to Group 1. Group 2 has not been satisfied, so the promotion does not trigger.

Additional quantities do not automatically create another complete pair

The promotion is based on complete combinations.

For example:

2 × A + 1 × C

contains one complete A + C pair.

The remaining unit of A does not have a matching product from Group 2 and therefore does not form another complete pair.

Do not assume that every product belonging to an eligible group will automatically receive the discount simply because the promotion has triggered.

Do not confuse an OR condition with a new required product group

There are different levels within the Business Manager configuration.

Adding multiple eligible products inside the same Discounted Products requirement creates alternatives.

This represents:

A OR B

Creating a second Discounted Products requirement introduces another part of the combination that must be satisfied.

This represents:

Group 1 AND Group 2

For this scenario, the intended structure is therefore:

Discounted Products 1: A OR B

Discounted Products 2: C OR D

Result:

(A OR B) AND (C OR D)

Campaign and promotion activation

A promotion must be associated with a campaign to operate correctly.

Before testing, verify that:

• The campaign is Enabled
• The promotion is Enabled
• Start and end dates, when configured, cover the intended activation period
• The campaign Customer Group is set to Everyone
• Required Qualifiers is set to All
• Any coupon used by the campaign is enabled
• Coupon usage is optional and depends on the intended promotional mechanic

The Customer Group applicable to the promotion is inherited through its campaign configuration.

Check promotion compatibility

The Exclusivity configuration determines whether the promotion can interact with other active promotions.

Select the appropriate exclusivity rule according to the intended commercial mechanic.

Do not configure exclusivity without considering other promotions that may be active at the same time.

Always validate on the storefront

Saving a promotion successfully in Business Manager does not prove that the commercial mechanic behaves as intended.

Test both:

• combinations that should trigger the promotion
• combinations that should not trigger the promotion

Quantity variations should also be tested.

1. Open the promotion

In Business Manager, navigate to:

Merchant Tools → Online Marketing → Promotions

Open the promotion you want to configure.

For this scenario, the promotion represents:

(A OR B) + (C OR D) → 20% OFF

2. Configure the General section

Complete the standard promotion information.

Make sure:

• Enabled: Yes
• Archived: No

Use a clear ID and Name allowing another administrator to understand the mechanic without opening the complete configuration.

The naming should make the intended combination recognizable whenever possible.

Click Apply to save the section.

3. Review the Compatibility settings

Go to Compatibility.

Configure Exclusivity according to the intended interaction with other promotions.

This setting is not dictated by the (A OR B) + (C OR D) mechanic itself. It depends on whether the promotion should be allowed to combine with other promotions active on the storefront.

Click Apply after configuring the section.

4. Select the Promotion Class

Under Promotion Rule, select:

Promotion Class: Product

The benefit in this scenario is applied to products participating in the qualifying combination.

5. Select the Promotion Type

Select:

With Combination of Products

This is essential.

The promotion requires products belonging to multiple distinct product groups to be present together.

The promotion type allows the administrator to define those separate product requirements.

6. Configure the discount

Under Discount, enter:

20

Select:

Percent Off

The intended benefit is therefore:

20% OFF

7. Create the first required product group

Under Discounted Products, create the first requirement.

Set:

Quantity: 1

Click Edit.

This first Discounted Products requirement represents:

A OR B

In this example:

• A = RHA® Hydra Mask
• B = Active Microscrub

The customer needs one product from this group.

There are two valid ways to configure this OR relationship in Business Manager.

8. Option 1: Add A and B to the same Included Products line

Inside the Included Products window, enter the SKU/reference of product A.

Select the correct product from the results.

Then enter the SKU/reference of product B and select it.

Continue this process if additional alternatives need to belong to the same group.

The resulting Included Products configuration contains both products as alternatives within the same condition.

Conceptually:

Included Products 1 = A OR B

For this example:

RHA® Hydra Mask OR Active Microscrub

Once all required products have been selected, save the Included Products configuration.

Complete the save sequence required by Business Manager by saving/applying the configuration again so that the promotion rule is fully validated.

9. Alternative: Use Add Include to create the OR

Business Manager also provides another valid way to represent the same OR relationship.

Instead of placing both products on the same Included Products line:

1. Add A under Included Products 1
2. Click Add Include
3. Business Manager creates Included Products 2
4. Add B under Included Products 2
5. Save the configuration
6. Complete the second save/apply required to validate the promotion configuration

The result is still:

A OR B

Therefore, these two configurations are logically equivalent:

Method 1

Included Products 1:
A, B

Method 2

Included Products 1:
A

Included Products 2:
B

Both represent:

A OR B

This gives administrators flexibility when building larger product groups.

10. Create the second required product group

Return to the main Promotion Rule.

Add a second Discounted Products requirement.

Set:

Quantity: 1

Click Edit.

Configure:

• C = RHA® Serum
• D = (3D) Lip

Again, C and D can either be added to the same Included Products line or represented using separate Included Products sections through Add Include.

The result must be:

C OR D

Save the Included Products configuration and complete the additional save/apply required by Business Manager.

11. Verify the final Boolean structure

Before continuing, verify the structure of the promotion.

You should have:

Discounted Products 1
Quantity: 1
A OR B

Discounted Products 2
Quantity: 1
C OR D

The first requirement asks Business Manager for:

1 × (A OR B)

The second requirement asks for:

1 × (C OR D)

Because both Discounted Products requirements form part of the same With Combination of Products rule, the complete mechanic becomes:

1 × (A OR B) AND 1 × (C OR D)

This is the fundamental logic behind this promotion.

12. Save the Promotion Rule

Once both product groups and the discount have been configured, click Apply.

Confirm that Business Manager indicates that the Promotion Rule was successfully saved.

Do not rely on the successful-save message as proof that the mechanic is correct.

The storefront must now be tested.

13. Verify the campaign assignment

Confirm that the promotion is associated with the intended campaign.

For the campaign, verify:

• Enabled: Yes
• Customer Groups: Everyone
• Required Qualifiers: All
• Schedule is active for the testing period
• Coupon configuration is correct, if a coupon is being used

If a coupon is required, verify that the coupon itself is also enabled.

14. Test a combination from Group 1 only

Add:

A + B

For example:

• RHA® Hydra Mask
• Active Microscrub

Expected result:

No discount

Although two eligible products are present, both belong to the first group.

The basket currently satisfies:

(A OR B)

but does not satisfy:

(C OR D)

The required pair is therefore incomplete.

This is an important negative test.

15. Test a valid complete pair

Remove the previous products if necessary and add:

A + C

For example:

• RHA® Hydra Mask
• RHA® Serum

Expected result:

20% OFF both products participating in the combination

In the tested example:

• RHA® Hydra Mask: €69.00 → €55.20
• RHA® Serum: €105.00 → €84.00

The basket satisfies both sides of the rule:

A satisfies (A OR B)

and

C satisfies (C OR D)

The complete pair therefore qualifies.

16. Test additional valid combinations

Do not validate the promotion using only one successful basket.

Test the other possible paths:

• A + C
• A + D
• B + C
• B + D

Each combination contains exactly one eligible product from each required group and should therefore satisfy the promotion.

17. Test an incomplete additional pair

Test a basket containing:

2 × A + 1 × C

The basket contains three physical products, but only one complete promotional pair:

A + C

The second A has no corresponding product from Group 2.

Expected behavior:

• one A participates in the qualifying pair
• C participates in the qualifying pair
• the additional A remains outside the completed pair

In the tested storefront example:

• one RHA® Hydra Mask receives €13.80 discount, corresponding to 20% of €69
• RHA® Serum receives €21.00 discount, corresponding to 20% of €105
• the second RHA® Hydra Mask does not receive an additional 20% discount

This test confirms that the promotion operates on completed combinations, not simply on every product belonging to an eligible group.

18. Perform the final validation

Before considering the promotion ready, verify all three dimensions:

Boolean logic

The basket requires:

(A OR B) AND (C OR D)

Quantity logic

One product from each group completes one qualifying pair. Additional products do not automatically form another pair.

Benefit

The configured 20% discount is applied only according to the completed promotional combination.

Also verify that removing one product from either side of the pair immediately causes the corresponding qualification to disappear.

Procedure Notes

• Use Product → With Combination of Products for this scenario.
• Products placed as alternatives inside the same requirement represent OR.
• Multiple products can be entered on the same Included Products line to create an OR condition.
• Alternatively, Add Include can create additional Included Products sections. These also represent alternatives and therefore an OR condition.
• Both methods are valid.
• A separate Discounted Products requirement is fundamentally different from Add Include.
• Separate Discounted Products requirements create the mandatory parts of the combination.
• In this example, the first requirement represents (A OR B) and the second represents (C OR D).
• Both requirements must be satisfied for the promotion to trigger.
• Think in terms of complete pairs, not simply eligible SKUs.
• A + B does not qualify because both products belong to the same side of the combination.
• A + C qualifies because each product satisfies a different required group.
• 2A + C contains only one complete pair when each requirement has a quantity of 1.
• Always test positive cases, negative cases and quantity variations on the storefront.
• A promotion must be associated with an active campaign before it can operate as intended.
• Campaign Customer Group should be Everyone.
• Required Qualifiers should be All.
• Coupons are optional, but must be enabled when used.
• Promotion exclusivity must be configured according to the intended interaction with other active promotions.