Why is my promotion not applying to the cart?

Check both the promotion setup and the cart conditions.

  • 21 May 2026
  • Knowledge

Title
Why is my promotion not applying to the cart?
Validation Status
Validated
URL Name
why-is-my-promotion-not-applying-to-the-cart
Summary
Check both the promotion setup and the cart conditions.
Article Currency
EUR - Euro

Question

Why is my promotion not applying to the cart?

Answer

A promotion will not apply if:

  • It is not assigned to an active campaign
  • The conditions or qualifiers are not met
  • The wrong promotion class is used (Product, Order, Shipping)
  • The required products (SKUs) are not in the cart

👉 Check both the promotion setup and the cart conditions.

Article Created Date
28/04/2026 14:03
Created By
Karim Bangoura, 21/05/2026 14:54
Last Modified By
Karim Bangoura, 21/05/2026 14:55
Last Published Date
21/05/2026 14:55