• Salesforce Commerce Cloud users
• E-commerce administrators
• Users responsible for creating and managing promotional campaigns
• Users who already understand the basic Campaign and Promotion structure in Business Manager

This procedure explains how to configure a Gift With Purchase promotion with different quantity requirements for individual qualifying products.

The scenario used in this procedure is:

1× Product A + 1× Product B + 2× Product C → 1 free Gift

Example configuration shown:

• Product A: RHA® Hydra Mask, quantity 1
• Product B: Active Microscrub, quantity 1
• Product C: RHA® Serum, quantity 2
• Bonus Product: (3D) Lip

The important difference compared with a standard A + B + C promotion is that the promotion does not simply verify whether Product C exists in the basket. It requires two units of Product C.

Therefore:

A + B + C = no promotion

A + B + 2×C = promotion triggered

When all requirements are satisfied, the bonus product is added to the basket as the free gift.

Campaign and Promotion setup

• A Promotion must always be associated with a Campaign.
• The Campaign must be Enabled.
• The Promotion must also be Enabled.
• If either the Campaign or Promotion is disabled, the promotion will not trigger.
• Always check the Campaign and Promotion start and end dates, when dates have been configured.
• A promotion can be correctly configured and enabled but still fail to trigger if its associated Campaign is outside its active schedule.

Customer Groups and Required Qualifiers

• At Campaign level, Customer Groups must be set to Everyone.
• At Promotion level, the Customer Group is inherited from the Campaign association.
• Required Qualifiers must always be set to All for the promotional scenarios documented in this Knowledge Center.

Coupons

• Coupons are optional.
• Use a coupon only when the promotional mechanic requires the customer to enter a promotional code.
• When a coupon is used, ensure that the Coupon is Enabled.
• A disabled coupon will prevent a coupon-dependent promotion from functioning correctly.

Quantity requirements

The quantities configured beside each product are qualifying quantities, not quantities of the bonus product.

For this scenario, the configuration must be:

• A = 1
• B = 1
• C = 2

Do not configure all three products with quantity 1. Doing so would change the promotion into A + B + C → GWP.

The customer must satisfy every quantity requirement simultaneously because these qualifying products form an AND combination.

For example:

• 1×A + 1×B + 1×C → Does not qualify
• 1×A + 1×B + 2×C → Qualifies
• 1×A + 1×B + 3×C → Qualifies, because the minimum requirement of 2×C has been reached
• 2×A + 1×B + 2×C → Qualifies, because all minimum requirements are satisfied

Additional quantities do not compensate for a missing qualifying product. For example, purchasing additional units of A or B does not replace the requirement for 2×C.

Exclusivity

The Exclusivity setting depends on the intended promotional strategy.

Before launching the promotion, determine whether it:

• can coexist with other promotions,
• must be exclusive,
• belongs to an Exclusivity Group,
• or requires specific compatibility rules.

Do not select an exclusivity rule automatically without considering the other active promotions in the market.

1. Open Promotions

In Business Manager:

Merchant Tools → Online Marketing → Promotions

Select the correct site before creating or editing the promotion.

Click New to create a new promotion.

2. Configure the General settings

Complete the General section.

ID

Enter a unique and descriptive promotion ID.

For example:

A-B-2C-GWP

The ID should make the promotional mechanic understandable to another administrator whenever possible.

Enabled

Set:

Enabled = Yes

The promotion cannot trigger when this field is set to No.

Archived

Set:

Archived = No

Searchable

Set according to your market requirements. For the configuration shown in this procedure:

Searchable = No

Callout Message, Promotion Details, Tags and Image can be completed when required by the promotional implementation.

3. Review Compatibility settings

Configure Exclusivity according to the intended relationship between this promotion and other promotions.

The example configuration shown uses:

NO (Can be combined with any promotion.)

However, this is not a mandatory value for every GWP campaign.

Use the appropriate settings for:

• Exclusivity
• Exclusivity Group
• Combinable Promotions
• Mutually Exclusive Promotions

based on the commercial mechanic you are implementing.

Click Apply after completing the section.

4. Configure the Promotion Rule

Under Promotion Rule, select:

Promotion Class: Product

Then select:

Promotion Rule: With Combination of Products

This rule is required because the gift depends on a specific combination of qualifying products and quantities.

5. Configure the Bonus Product

Under Discount, select:

Bonus Product(s)

Enter or select the SKU corresponding to the product that must be offered as the gift.

In the example:

Bonus Product = (3D) Lip

The bonus product is the reward. It must not be confused with the products configured under Discounted Products, which define what the customer must purchase to qualify.

6. Add Product A

Under Discounted Products, create the first qualifying product requirement.

Set the quantity to:

1

Click Edit and select Product A.

Example:

1 × RHA® Hydra Mask

Save the product selection.

The promotion now requires at least one unit of Product A.

7. Add Product B

Click Add to create another qualifying product entry.

Set the quantity to:

1

Click Edit and select Product B.

Example:

1 × Active Microscrub

Save the selection.

The promotion now contains:

1×A + 1×B

Both requirements must be satisfied.

8. Add Product C with a quantity requirement of 2

Click Add again to create the third qualifying product entry.

This time, set the quantity to:

2

Click Edit and select Product C.

Example:

2 × RHA® Serum

Save the selection.

Your Discounted Products configuration should now represent:

1×A + 1×B + 2×C

This quantity field is what makes this scenario different from a standard three-product combination.

The three entries are evaluated together. The customer must therefore satisfy the complete combination before receiving the bonus product.

9. Review the completed Promotion Rule

Before continuing, verify that the Promotion Rule contains:

For the example used in this procedure, the resulting logic is:

1× RHA® Hydra Mask + 1× Active Microscrub + 2× RHA® Serum → (3D) Lip free

Click Apply to save the Promotion Rule.

10. Associate the Promotion with the Campaign

The promotion must now be associated with the appropriate Campaign.

Verify that the Campaign is:

• Enabled
• assigned to Everyone
• using the intended schedule
• configured with Required Qualifiers = All

If the Campaign uses start and end dates, confirm that the current date falls within the configured promotional period.

If a Coupon is required, associate the appropriate Coupon and ensure that it is also Enabled.

11. Validate the promotion progressively in Staging

Do not test only the successful scenario.

The quantity condition should be validated progressively so you can confirm exactly when the promotion becomes eligible.

Test 1: Incomplete quantity

Add:

1×A + 1×B + 1×C

Expected result:

No gift

The basket contains all three product references, but the quantity requirement for C has not been satisfied.

Test 2: Complete qualifying combination

Increase Product C to quantity 2:

1×A + 1×B + 2×C

Expected result:

Gift added

The basket now satisfies every qualifying condition.

In the tested example, the basket contains five items in total:

• 1× RHA® Hydra Mask
• 1× Active Microscrub
• 2× RHA® Serum
• 1× (3D) Lip free gift

This confirms that the quantity 2 assigned to Product C is being correctly interpreted as part of the qualifying combination.

Test 3: Remove a mandatory product

Remove either A or B while keeping 2×C.

Expected result:

The promotion must no longer qualify.

This confirms that 2×C is an additional quantity requirement and does not replace either of the other qualifying products.

Procedure Notes

• With Combination of Products can enforce different minimum quantities for each qualifying product.
• The quantity entered beside each Discounted Product determines how many units of that specific product are required.
• All configured product requirements must be satisfied for this scenario.
• A product being present in the basket is not sufficient when its required quantity is greater than 1.
• Additional quantities of one qualifying product do not compensate for missing quantities of another.
• The Bonus Product is configured separately from the qualifying products.
• This scenario requires only one Promotion because the complete qualification and its single reward can be expressed within one With Combination of Products rule.
• Always validate both successful and unsuccessful baskets in Staging before activating the promotion for customers.