• Salesforce Commerce Cloud users managing storefront promotions
• Users familiar with Campaigns and Promotions in Business Manager
• Users configuring Gift With Purchase promotional mechanics

This procedure explains how to configure the following promotional scenario:

A + B OR C + D → Free Product

For example:

• Customer purchases A + B → receives the free gift
• Customer purchases C + D → receives the same free gift
• Customer purchases A + B + C + D → receives one free gift only

Salesforce Commerce Cloud Business Manager does not natively combine two separate AND combinations through an OR inside a single promotion for this scenario.

The required behavior is therefore created using two separate promotions associated with the same campaign:

Promotion 1: A + B → Bonus Product
Promotion 2: C + D → Bonus Product

Both promotions use With Combination of Qualifying Products.

A class-level exclusivity rule is then used to prevent both promotions from awarding a bonus product when both qualifying combinations are present in the same basket.

Campaign association is mandatory

A promotion must be associated with a Campaign to operate on the storefront.

The Campaign and the relevant Promotion must both be Enabled.

If either one is disabled, the promotional mechanic will not work as expected.

Check the campaign schedule

Always verify the Campaign's start and end dates, when applicable.

A correctly configured promotion will not activate outside the schedule defined by its Campaign.

Customer Group must be Everyone

For the current Teoxane setup, the Campaign Customer Group should be:

Everyone

Do not create or select another customer group for this procedure.

Required Qualifiers must be All

When reviewing the Campaign association, confirm:

Required Qualifiers = All

Coupons are optional

A coupon is not required for this mechanic.

The promotion can be configured to activate automatically when the qualifying products are present in the basket.

If a coupon is used, make sure that the coupon itself is correctly configured and enabled.

Both promotions must belong to the same Campaign

Do not attempt to reproduce (A + B) OR (C + D) by placing all four products into one qualifying-product configuration.

The scenario requires two promotions:

• Promotion 1 handles A + B
• Promotion 2 handles C + D

Both are then associated with the same Campaign.

Class exclusivity is critical

For this specific configuration, set:

Exclusivity = CLASS (Can't be combined with promotions of the same class.)

This prevents both Order promotions from applying simultaneously.

Without this rule, a basket containing A + B + C + D could satisfy both promotions and consequently receive two bonus products.

The exclusivity rule is therefore an essential part of reproducing the intended:

(A + B) OR (C + D) → ONE free gift

1. Define the two qualifying combinations

Before creating the promotions, identify the two independent combinations that should unlock the same free gift.

The intended logic is:

Combination 1
A + B

Combination 2
C + D

Both combinations lead to the same reward:

Bonus Product

Treat these as two separate qualifying routes.

Do not attempt to configure them as four qualifying products inside a single promotion.

2. Create the first promotion for A + B

In Business Manager, navigate to:

Online Marketing → Promotions

Create a new promotion.

Use a clear ID identifying both the mechanic and the combination being configured.

For example:

Onboarding - A + B OR C + D get bonus product PART A

Set:

Enabled: Yes
Archived: No
Searchable: No

Complete the remaining descriptive fields according to your market requirements.

Click Apply when required to save the General configuration.

3. Configure exclusivity for Promotion 1

Locate the Compatibility section.

Set:

Exclusivity:
CLASS (Can't be combined with promotions of the same class.)

This setting is essential for this scenario.

The second promotion will also be an Order-class promotion. Class exclusivity prevents both promotions from awarding their respective reward when both combinations are simultaneously present.

Leave Exclusivity Group, Combinable Promotions, and Mutually Exclusive Promotions empty unless your campaign has additional compatibility requirements.

Click Apply.

4. Configure the Promotion Rule for A + B

Under Promotion Rule, configure:

Promotion Class: Order

Promotion Type: With Combination of Qualifying Products

This configuration means that the promotion evaluates a defined combination of qualifying products before granting the reward.

Do not select a promotion type intended to treat the products as alternatives. The objective of this first promotion is specifically:

A AND B

Both products must therefore qualify.

5. Configure the Bonus Product

Under Discount, select:

Bonus Product(s)

Enter or select the product that should be provided as the free gift.

In the validated example, the Bonus Product configured is:

700129-01

The same Bonus Product must be configured in the second promotion if both qualifying routes are intended to grant the same gift.

6. Configure qualifying product A

Under Qualifying Products, create the first qualifying-product entry.

Set the required quantity to:

1

Click Edit and configure the product corresponding to A.

The promotion must require one unit of A.

Save the product configuration.

7. Configure qualifying product B

Add a second entry under Qualifying Products.

Set the required quantity to:

1

Click Edit and configure product B.

The first promotion should now represent:

1 × A AND 1 × B → Bonus Product

The two qualifying products are separate requirements of the same promotion.

Both must be present for this promotional route to qualify.

Click Apply to save the Promotion Rule.

8. Associate Promotion 1 with the Campaign

Associate the promotion with the Campaign created for this promotional scenario.

Verify the Campaign configuration:

Enabled: Yes
Customer Groups: Everyone
Required Qualifiers: All

Check the Campaign schedule and confirm that the current date falls within the activation period when start or end dates are configured.

If the promotion should activate automatically, no coupon is required.

Part 2: Configure the C + D route

9. Create a second promotion

Return to:

Online Marketing → Promotions

Create the second promotion.

Use an ID that clearly differentiates it from the first promotion.

For example:

Onboarding - A + B OR C + D get bonus product PART B

This promotion represents the second qualifying route:

C + D → Bonus Product

Do not modify Promotion 1 to accommodate C and D.

The OR between the two combinations is achieved operationally by having two promotions under the same Campaign.

10. Configure the second promotion

As with Promotion 1, set:

Enabled: Yes
Archived: No
Searchable: No

Then configure:

Exclusivity:
CLASS (Can't be combined with promotions of the same class.)

The two promotions must use the same class-level exclusivity principle.

Click Apply.

11. Configure the Promotion Rule for C + D

Under Promotion Rule, select:

Promotion Class: Order

Promotion Type: With Combination of Qualifying Products

Under Discount, select:

Bonus Product(s)

Configure the same Bonus Product used in Promotion 1.

In the validated example:

700129-01

12. Configure qualifying products C and D

Create two separate entries under Qualifying Products.

The first entry should represent:

1 × C

The second entry should represent:

1 × D

For each entry:

1. Set the quantity to 1
2. Click Edit
3. Select the corresponding product
4. Save the configuration

The second promotion should therefore represent:

1 × C AND 1 × D → Bonus Product

Click Apply.

13. Associate Promotion 2 with the same Campaign

Associate Promotion 2 with the same Campaign used for Promotion 1.

Do not create a separate Campaign for the second qualifying combination.

The structure should now be:

Campaign

→ Promotion 1: A + B → Bonus Product
→ Promotion 2: C + D → Bonus Product

Confirm again:

Campaign: Enabled
Promotion 1: Enabled
Promotion 2: Enabled
Customer Group: Everyone
Required Qualifiers: All
Schedule: Valid for the intended activation period

14. Understand how the OR is created

There is no OR configured directly between A+B and C+D.

Instead, the OR is created by the fact that either promotion can qualify independently within the same Campaign.

Therefore:

A + B
qualifies for Promotion 1.

C + D
qualifies for Promotion 2.

From the customer's perspective, the result is:

(A + B) OR (C + D) → Bonus Product

This distinction is important when troubleshooting the promotion.

The OR exists at the level of the two promotions, not inside the qualifying-product configuration of one promotion.

15. Understand why CLASS exclusivity is required

Consider a customer who adds all four qualifying products:

A + B + C + D

Without an exclusivity rule:

Promotion 1 sees A + B and qualifies.

At the same time:

Promotion 2 sees C + D and also qualifies.

Both promotions could therefore grant their Bonus Product.

The resulting basket could contain:

A + B + C + D + Bonus Product + Bonus Product

This is not the intended behavior.

By configuring:

Exclusivity = CLASS

the promotions cannot be combined with another promotion of the same class.

Because both promotions use the Order class, the configuration prevents the two rewards from stacking.

The intended result becomes:

A + B + C + D → ONE Bonus Product

16. Validate A + B

On the Staging storefront, add:

1 × A
1 × B

Open the basket.

Confirm that:

• Both qualifying products are present
• The Bonus Product appears automatically
• The Bonus Product is identified as the free gift
• Only one Bonus Product is present

The validated storefront behavior shows the qualifying pair plus a third basket item marked Your free gift.

17. Validate C + D

Remove the previous products and add:

1 × C
1 × D

Open the basket.

Confirm that the same Bonus Product is automatically added.

Again, the expected basket is:

C + D + ONE Bonus Product

This confirms that the second promotional route works independently from the first.

18. Validate both combinations simultaneously

This is the critical QA test for this procedure.

Add:

1 × A
1 × B
1 × C
1 × D

Both qualifying combinations are now present.

Open the basket.

The expected result is:

A + B + C + D + ONE Bonus Product

The basket should contain 5 items, not 6.

The validated storefront test confirms this behavior: all four purchased products are present while only one additional product is displayed as Your free gift.

If two free gifts appear, return to both promotions and verify the Exclusivity configuration.

19. Perform negative tests

Do not validate the promotion only with successful combinations.

Test incomplete or mixed combinations as well.

Examples include:

This validation is important because a successful A+B test alone does not prove that the complete OR logic or exclusivity behavior has been configured correctly.

Procedure Notes

• The commercial logic is (A + B) OR (C + D) → Bonus Product.
• Do not attempt to reproduce the entire logic inside a single promotion.
• Create two separate promotions.
• Both promotions must be associated with the same Campaign.
• Each promotion represents one AND condition.
• Use Promotion Class = Order.
• Use Promotion Type = With Combination of Qualifying Products.
• Configure the same Bonus Product in both promotions when both routes should provide the same gift.
• Set Exclusivity = CLASS (Can't be combined with promotions of the same class.) to prevent the two Order promotions from stacking.
• Without class-level exclusivity, a customer qualifying for both A+B and C+D could receive two Bonus Products.
• The Campaign and both Promotions must be Enabled.
• Use Customer Group = Everyone.
• Use Required Qualifiers = All.
• Check Campaign start and end dates before troubleshooting a promotion that does not activate.
• Coupons are optional. If a coupon is used, verify that it is correctly configured and enabled.
• Always validate the final configuration on Staging, including the A+B+C+D scenario.