1. Open the Promotions area

In Salesforce Commerce Cloud Business Manager, navigate to:

Merchant Tools > Online Marketing > Promotions

Open the Promotion you want to configure, or create a new Promotion for the scenario.

For the example documented in this procedure, the Promotion is configured to reproduce the following commercial rule:

(RHA® Serum OR Active Microscrub) + RHA® Hydra Mask → 20% OFF

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2. Configure the Promotion general information

In the General section, provide a clear Promotion ID.

The Promotion ID should make the intended mechanic understandable to another administrator without requiring them to inspect the complete Promotion Rule.

For example:

Onboarding - A + B OR B + C get 20% off

Set:

Enabled = Yes

The Promotion must be active for the rule to operate once all Campaign conditions are also satisfied.

The remaining general fields can be completed according to the operational needs of the Promotion.

For example, the Promotion Details field can be used to document the intended commercial mechanic.

The example promotion describes the rule as:

(A + B) OR (B + C) to get 20% OFF

The actual product relationship will be defined in the Promotion Rule.

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3. Review the Compatibility settings

Before configuring the Promotion Rule, review the Compatibility section.

In the documented example, the Promotion is configured with:

Exclusivity = NO (Can be combined with any promotion.)

This means the Promotion is not inherently prevented from interacting with other promotions.

However, this value should not automatically be copied to every future promotion.

For each promotional scenario, determine whether compatibility or exclusivity rules are required.

If the Promotion should interact with other promotions in a specific way, use the available fields such as:

• Exclusivity
• Exclusivity Group
• Combinable Promotions
• Mutually Exclusive Promotions

The selected configuration must reflect the intended commercial behavior.

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4. Select the Promotion Class

Scroll to the Promotion Rule section.

Set:

Promotion Class = Product

This is important because the discount is being applied to products participating in a specific product combination.

The promotion is therefore not being configured as an Order Promotion or Shipping Promotion.

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5. Select the Promotion Type

For the Promotion Type, select:

With Combination of Products

This is the key promotion type for the scenario.

The promotion does not simply require a certain basket value or a quantity of products from one broad list.

It requires Salesforce Commerce Cloud to recognize a specific combination of product conditions.

The intended structure is:

one eligible product from Group 1

plus

one eligible product from Group 2

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6. Configure the discount

Set the Discount to:

20

and select:

Percent Off

The resulting reward is:

20% OFF

In this configuration, the discount applies to the products participating in the qualifying combination.

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7. Create the first Discounted Products condition

The first Discounted Products condition represents:

Product A OR Product B

In the documented example:

RHA® Serum OR Active Microscrub

Create the first Discounted Products line.

Set the required quantity to:

1

Then select Edit to define the products that can satisfy this condition.

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8. Add Product A to the first Discounted Products condition

Inside the configuration window, create the first Included Products group.

Configure:

Qualifier: ID
Operator: equals
Value: 700029-05 - RHA® Serum

This defines the first product capable of satisfying the condition.

At this stage, Product A is one acceptable option.

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9. Add Product B as an alternative

Within the same Discounted Products condition, add another Included Products group.

Configure:

Qualifier: ID
Operator: equals
Value: 700200-00 - Active Microscrub

The first Discounted Products condition now contains two alternatives:

Included Products 1
RHA® Serum

Included Products 2
Active Microscrub

This structure creates the alternative portion of the promotional rule.

Conceptually:

RHA® Serum OR Active Microscrub

Only one of these products is required to satisfy this part of the combination.

Click Save.

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10. Understand the OR logic before continuing

This distinction is critical.

The two Included Products groups contained within the first Discounted Products condition represent alternative ways of satisfying the same requirement.

The Promotion does not require:

RHA® Serum AND Active Microscrub

Instead, this condition can be satisfied by:

RHA® Serum

or by:

Active Microscrub

You can therefore think of this first Discounted Products line as one slot that can be filled by either Product A or Product B.

At this stage, the logic is:

(A OR B)

The second mandatory part of the combination must now be created separately.

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11. Create the second Discounted Products condition

Return to the Promotion Rule.

Click Add to create another Discounted Products line.

Set the required quantity to:

1

This second line represents Product C.

In the example:

RHA® Hydra Mask

Do not add RHA® Hydra Mask to the first Discounted Products condition.

It must remain separate because Product C is not an alternative to Products A and B.

Product C is an additional requirement.

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12. Configure Product C

Select Edit for the second Discounted Products line.

Configure:

Qualifier: ID
Operator: equals
Value: 700215-00 - RHA® Hydra Mask

Only one Included Products group is required for this condition because there is no alternative product defined for C in this scenario.

Click Save.

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13. Verify the final Discounted Products structure

The Promotion Rule should now contain two separate Discounted Products lines.

Discounted Products line 1

Quantity:

1

Eligible products:

RHA® Serum OR Active Microscrub

Discounted Products line 2

Quantity:

1

Eligible product:

RHA® Hydra Mask

The resulting logical structure is:

(RHA® Serum OR Active Microscrub) AND RHA® Hydra Mask

or, using generic product labels:

(A OR B) AND C

This distinction between the logic inside a Discounted Products line and the logic between separate Discounted Products lines is the central principle of this procedure.

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14. Understand why all three products must not be grouped together

Do not create a single Discounted Products condition containing:

RHA® Serum

Active Microscrub

RHA® Hydra Mask

as equivalent alternatives.

That structure would not represent the intended business requirement.

RHA® Hydra Mask is not an alternative to RHA® Serum or Active Microscrub.

It is the product that must be combined with one of them.

The intended relationship is:

Choose one from this group:

RHA® Serum
OR
Active Microscrub

AND also purchase:

RHA® Hydra Mask

This is why the Promotion Rule requires two Discounted Products lines.

A useful way to interpret the configuration is:

Within one Discounted Products line = alternatives

Between separate Discounted Products lines = combination requirements

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15. Apply the Promotion Rule configuration

Once the Promotion Class, Promotion Type, Discount and Discounted Products conditions have been configured, click Apply to save the Promotion Rule.

Verify again that:

Promotion Class = Product

Promotion Type = With Combination of Products

Discount = 20 Percent Off

Discounted Products 1 = RHA® Serum OR Active Microscrub

Discounted Products 2 = RHA® Hydra Mask

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16. Verify the Campaign association

Before testing the promotion on the storefront, verify the Campaign association displayed under Schedule/Qualifiers/Compatibility.

The Promotion must be associated with the Campaign intended for the test.

Verify:

Campaign = Enabled

Customer Groups = Everyone

Required Qualifiers = All

If the Campaign uses dates, confirm that the test is performed during the active period.

If a Coupon is part of the scenario, confirm that the Coupon is enabled and available for the test.

Do not modify the Promotion Rule simply because the promotion does not immediately appear on the storefront. First verify the complete activation chain.

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17. Test the first valid combination

On the storefront, add:

1 × RHA® Serum

and:

1 × RHA® Hydra Mask

The basket satisfies:

Product A + Product C

Because Product A is one of the alternatives defined in the first Discounted Products condition and Product C satisfies the second condition, the promotion should activate.

Expected result

Both products receive:

20% OFF

Validated result

RHA® Serum:

Regular price: €105.00
Promotion: -€21.00
Promotional price: €84.00

RHA® Hydra Mask:

Regular price: €69.00
Promotion: -€13.80
Promotional price: €55.20

Basket total:

€139.20

The first valid combination therefore behaves as expected.

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18. Test the alternative valid combination

Remove RHA® Serum and test:

1 × Active Microscrub

plus:

1 × RHA® Hydra Mask

This basket satisfies:

Product B + Product C

Product B is the second alternative available inside the first Discounted Products condition.

Expected result

Both products receive:

20% OFF

Validated result

Active Microscrub:

Regular price: €45.00
Promotion: -€9.00
Promotional price: €36.00

RHA® Hydra Mask:

Regular price: €69.00
Promotion: -€13.80
Promotional price: €55.20

Basket total:

€91.20

This confirms that either product configured in the first condition can satisfy the first part of the combination.

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19. Perform a negative test using Product C only

Testing only successful combinations is not sufficient.

The promotion must also be tested against baskets that should not qualify.

Add:

2 × RHA® Hydra Mask

Do not add RHA® Serum or Active Microscrub.

Expected result

No promotion

Validated result

2 × RHA® Hydra Mask:

€69.00 × 2 = €138.00

Basket total:

€138.00

No promotional discount is applied.

This test confirms that purchasing multiple units of Product C does not compensate for the absence of Product A or Product B.

The customer has satisfied the second Discounted Products condition but has not satisfied the first.

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20. Perform a negative test using only one product from the alternative group

Add:

2 × Active Microscrub

Do not add RHA® Hydra Mask.

Expected result

No promotion

Validated result

2 × Active Microscrub:

€45.00 × 2 = €90.00

Basket total:

€90.00

No promotional discount is applied.

The basket contains sufficient quantity, but it does not contain the required combination.

This confirms that quantity alone cannot satisfy two separate Discounted Products conditions.

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21. Validate the complete promotional logic

Before considering the configuration complete, confirm all four scenarios:

The Promotion should only be considered validated when both the positive and negative scenarios behave correctly.

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Procedure Notes

• This procedure documents the Promotion configuration itself. Campaign creation and Campaign association are prerequisites but are not re-documented step by step here.
• The Promotion Class used for this mechanic is Product.
• The Promotion Type is With Combination of Products.
• The documented reward is 20 Percent Off.
• Products configured as alternatives within the same Discounted Products condition behave as the OR portion of the rule.
• Separate Discounted Products conditions represent the different product requirements that must be present for the combination to qualify.
• For this scenario, the first condition accepts RHA® Serum OR Active Microscrub, while the second condition requires RHA® Hydra Mask.
• The resulting logic is therefore (RHA® Serum OR Active Microscrub) AND RHA® Hydra Mask.
• Both products participating in either validated combination receive the 20% discount.
• Multiple quantities of the same product do not automatically replace a missing product condition. The negative storefront tests confirm this behavior for the documented configuration.
• Always perform both positive and negative basket tests when validating combination-based promotions. A successful positive test alone does not demonstrate that the qualifying logic has been configured correctly.
• For future scenarios using the same principle, the specific products, number of alternatives and reward may change, but the distinction between alternatives within a condition and separate combination requirements remains the key configuration principle.